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Terms of Service

Last updated: 19 May 2026
Effective from: 19 May 2026

Welcome to ParkAppeal. These Terms describe how the service works and what you and we each agree to. Please read them — they're short and clear.

By paying for the service, you agree to these Terms.

1. What ParkAppeal does

ParkAppeal helps you draft an appeal letter for a Wellington City Council parking infringement notice. You provide information about your ticket and what happened. We use that information to generate a draft letter, delivered to your email as both plain text (for online portal use) and a PDF (for postal submission).

That's the whole service. We don't:

  • File the appeal for you (you submit it to WCC yourself)
  • Represent you in any dealings with WCC
  • Provide legal advice
  • Guarantee that WCC will accept your appeal
  • Refund the parking fine if WCC rejects the appeal

ParkAppeal is operated by Joseph Gribben as a sole trader based in Wellington, New Zealand. These Terms form a contract between you (the customer) and Joseph Gribben (trading as ParkAppeal, referred to as "we", "us" throughout).

2. How ParkAppeal generates your letter

ParkAppeal is purpose-built for Wellington City Council parking appeals. The wizard captures the facts that matter under NZ parking law and WCC's infringement process — offence categories, time-limited zones, payment disputes, evidence types, and grounds for appeal.

Behind the wizard, we use a customised AI system (built on Anthropic's Claude) that we have engineered specifically for this task. It knows the structure WCC expects, the language that's effective in appeals, and declines to draft letters when the appeal grounds are weak — saving you a wasted submission. Because we check before charging, you pay nothing when this happens.

You review the draft before submitting it to WCC. The decision to file is always yours.

3. What you agree to provide

You agree to:

  • Provide accurate information about your parking ticket and what happened
  • Not use ParkAppeal to draft appeals for tickets that aren't yours
  • Use the letter only for its intended purpose (appealing the WCC parking infringement you described)
  • Be at least 18 years old and have a New Zealand postal address

You are responsible for what you submit to WCC. You should review the draft letter before sending it. If anything is wrong or you want to change it, you can edit the letter before submission.

4. Payment

The service costs $7 NZD per appeal letter, charged when you complete the payment step. Payment is processed by Stripe; we never see your card details.

This is a one-off payment. We do not subscribe you to anything, do not save your card, and will not charge you again.

5. Refunds

Because our system drafts and checks your letter before taking payment, you are only charged when we can produce a letter for you. If our AI declines your appeal, you see the reason and pay nothing.

You get an automatic refund — no email needed — when:

  • A system error after payment prevents us from delivering the letter to your email
  • A service we depend on for delivery (such as our email provider) goes down after you've paid and we can't complete your order

Refunds for other reasons are considered case-by-case. If you change your mind or aren't happy with the letter for another reason, email support@parkappeal.nz and we'll work with you.

Refunds are returned to the original payment method, usually within 5–10 working days depending on your bank.

We cannot refund:

  • After WCC has rejected your appeal (the outcome is between you and WCC)
  • If you've already used the letter and want a "do-over" with different facts
  • The original parking fine itself

See our Refund Policy for more detail.

6. The letter is yours

Once we send you the letter, it's yours. You can edit it, share it, submit it to WCC, use it as a template for future appeals — whatever you want. We don't retain copyright over the output.

7. What we don't promise

We make no promise that:

  • WCC will accept your appeal
  • The letter will use the best possible legal arguments
  • The information generated about NZ parking law is suitable for any specific situation other than as a starting point for your own appeal

ParkAppeal is a letter-drafting tool, not a legal service. We are not lawyers and this is not legal advice. If your situation is complex, involves significant amounts, or has consequences beyond a parking fine, talk to a lawyer or your local Community Law Centre (free legal advice for NZ residents).

8. Our liability

To the maximum extent allowed by NZ law, our total liability to you for any claim arising from your use of ParkAppeal is limited to the $7 you paid us.

We are not liable for:

  • The outcome of your appeal at WCC
  • Any consequences of you submitting the letter (including the original fine remaining unpaid)
  • Downtime of third-party services we depend on (you are either not charged or are refunded — see Section 5 — but we cannot compensate beyond that)

Nothing in these Terms limits any rights you have under the NZ Consumer Guarantees Act 1993 that cannot be excluded by contract.

9. Privacy

How we handle your personal information is described in our Privacy Policy. The short version: we collect what we need to draft your letter, we don't sell anything, we delete records after 90 days.

10. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top tells you when. Material changes will only apply to appeals submitted after the change.

11. Governing law

These Terms are governed by the laws of New Zealand. Any disputes will be resolved in the New Zealand courts.

12. Contact

If anything in these Terms is unclear, email support@parkappeal.nz and we'll explain.